Service Management

Great service made profitable 

Your pub and outlet customers have high service expectations. With Drink-IT Service Management - which is closely integrated with Drink-IT Contract Management - you get the tools you need to respond to customer needs and deliver superior service experiences, while maximising efficiency and minimising costs.


  • Win loyalty by exceeding the expectations of pubs and outlets
  • Take tighter control of service costs
  • Organise service resources for maximum efficiency

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Get everything you need to create astounding customer service experiences with less effort

Field service made mobile 

Win customer loyalty 

Organise resources better 

Know what to do and when 


Field Service made mobile

Minimise administrative hassle and give your fridge and pipe-cleaning service professionals immediate customer insight that will help them deliver even greater service. All while gaining tighter control of your spare part inventory.

  • Quickly and easily access customer service history on any mobile device
  • Anticipate customer needs for fridge repairs or pipe cleaning
  • Maintain real-time records, such as the date, time and service tasks
  • Automate your service task planning
  • Easy, mobile reporting on time consumed, spare parts used and new actions

Win customer loyalty

Drink-IT Service Management helps you increase profits from your existing customers by enabling you to respond to their needs effectively and consistently. The result is a highly personalised and valued service. 

  • Ensure customer loyalty
  • Improve service levels, response times and reliability

Organise resources better

Drink-IT's service management capabilities give you a better overview of your company’s service resources and customer needs. This ensures you can significantly improve the overall handling of your inventory, employees and response times.

  • Get a planning tool for future resource allocation
  • Make smarter service business decisions faster

Know what to do and when

Easily plan ahead and make better purchasing decisions with a complete overview of service orders that need to be filled and when.

  • See whether spare parts and items will be available when you need them
  • Gather requisitions so you know what needs to be ordered on open service orders
  • Automate order processes to reduce costs and time 
  • Allocate zones, skills and service items to match specific service orders
  • Speed up and save money 

Explore all of Drink-IT

A sophisticated beverage business solution doesn’t have to be complicated. At Drink-IT, we believe in keeping it simple, with a not-so-simple purpose: To help you transform your beverage business, stay ahead of the game, save time and money and grow without any IT hassle. Explore how Drink-IT meets your needs and how it helps your beverage company run better.

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Request your personal Drink-IT demo