Get everything you need to create astounding customer service experiences with less effort
Field Service made mobile
Minimise administrative hassle and give your fridge and pipe-cleaning service professionals immediate customer insight that will help them deliver even greater service. All while gaining tighter control of your spare part inventory.
- Quickly and easily access customer service history on any mobile device
- Anticipate customer needs for fridge repairs or pipe cleaning
- Maintain real-time records, such as the date, time and service tasks
- Automate your service task planning
- Easy, mobile reporting on time consumed, spare parts used and new actions
Win customer loyalty
Drink-IT Service Management helps you increase profits from your existing customers by enabling you to respond to their needs effectively and consistently. The result is a highly personalised and valued service.
- Ensure customer loyalty
- Improve service levels, response times and reliability
Organize resources better
Drink-IT's service management capabilities give you a better overview of your company’s service resources and customer needs. This ensures you can significantly improve the overall handling of your inventory, employees and response times.
- Get a planning tool for future resource allocation
- Make smarter service business decisions faster
Know what to do and when
Easily plan ahead and make better purchasing decisions with a complete overview of service orders that need to be filled and when.
- See whether spare parts and items will be available when you need them
- Gather requisitions so you know what needs to be ordered on open service orders
- Automate order processes to reduce costs and time
- Allocate zones, skills and service items to match specific service orders
- Speed up and save money