Understanding the IT language

Transforming your business processes into an automated and digitalized system can be a struggle. The first step for an easy process is letting a specialized company guide you! But what if the language and vocabulary of an IT process is complete new to you? Of course, Drink-IT’s consultants are happy to inform you on any new words but if you need some extra help, we provide this glossary! Get to know the most-used but least-known words and concepts of the IT world from A to Z.

Business man working from home via his laptop

* Quick tip: If you are in a hurry and looking for a word? Do a search on this page by pressing Ctrl + F or if you are on an Apple computer, press CMD + F!


Literally ‘agile’ means flexible and quick but in the IT-world it stands for a set of principles and behaviours that deliver work iteratively. Which means you can reduce risks by developing software in short, clear periods.

API stands for ‘Application Programming Interface’. This is a set of rules to define interactions between multiple software programs.

For a lot of company's automation is their life saver! Automating your process can save up a lot of work hours all while avoiding lots of manual errors. It can mean automating your invoice process but also your warehouse management.

Analytics is the discovery, interpretation, and communication of meaningful patterns in data. Using your analytics, you make better decisions for your company because you’re basing them on facts.

Affinity mapping:
Finding patterns in your data.

AL programming language is used for manipulating data in a Dynamics 365 Business Central database. For retrieving, inserting, and modifying records.


Business Central:
Microsoft Dynamics 365 Business Central is an ERP system! It shares the same codebase as Microsoft Dynamics NAV and is primarily a web-based Software as a Service solution.

BI stands for Business Intelligence and it honors it’s name! By converting data into information, you gain a lot of knowledge and make your company smarter.

The first step of your digital transformation is investigating your company and know how your business is doing, what can be improved and how you can grow in the market.


Someone to take care of your IT processes. To help you where needed or to save the day when something goes wrong. For example, our Drink-IT Care team!

Customer Relationship Management helps you keep your focus on the most important thing in your company: the customer! It helps you gain clients but also keep them happy.

No more hassling with heavy hard-disks but having your soft- and hardware in the Cloud. You save all your files on an online location. Easy accessible over the Internet.

Content Management System is a software application for managing and creating your digital content.

Client/server Application Language is the programming language used within C/SIDE the Client/Server Integrated Development Environment in Microsoft Dynamics NAV. C/AL is a Database specific programming language, and is primarily used for retrieving, inserting and modifying records in a Navision database. C/AL resembles the Pascal language on which it is based.


Digital Transformation:
Digital Transformation is the way to go in business. Make your beverage a better business by making your processes digital and automatic.

Data scientist:
The data scientist is the person that makes your (big) data work! They clean and organize your data for you to use.


The ‘e’ in eCommerce stands for electronic and it means the online business of sales; buying and selling your products or services using the internet.

Enterprise Resource Planning is a process used by companies to manage and integrate the important parts of their businesses. For example, the integration of planning, purchasing inventory, sales, marketing, finance, human resources, and more.

The Excise Movement and Control System (EMCS) is a system for monitoring the movement of excise goods under duty suspension in the EU.

It stands for Electronic Data Interchange and as the name says, it’s made for companies to communicate data by a computer system.

Electronic Product Code Information Services is a global standard for creating and sharing visibility event data for example products, logistic units, assets or physical documents.

Integrating your links, images, videos, GIFs and other content for your social media accounts. Making sure your posts have a visual attraction to improve clicks and engagement.


Facial recognition:
Using technology to recognize a human face. It can be used for a lot of things, for example opening your phone and other safety measures.


In a general sense, it means to unite and bring together things. In the IT-world it means to connect your data, apps and devices into your company. So, you can profit from all the benefits of having an automated process.

Internet of Things means the extension of using internet beyond just computers and smartphones. For example, home automation, by using the internet you can use and monitor things in your house; turning on the lights or heating but also your security systems.


Journey map:
A map that shows how your clients interact with your product or service. It makes the journey that your customer experience clear and if there are pain points.


Describing your content in simple words and is very essential for the optimization of your website. They are used for search engines and the keywords identify the content of your website.

Key Performance Indicator is a measurable value that shows how effectively your company is achieving key business objectives. For example, revenue growth rate, net profit and return on investment.


The moment you're waiting for! This is the moment you implement your process of digital transformation in the company.


Microsoft Dynamics:
Microsoft Dynamics is part of the Microsoft Business Solutions family. Ideal for your Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software to automate and manage your business functions such as sales, finance, marketing, …

Mixed reality:
When you blend the physical world with the digital world.


Navision software, also referred to as Microsoft Dynamics Nav, is a Microsoft software program. It assists enterprise-related areas for example customer relationship management, manufacturing and finance.


Office 365:
A very popular and well-known group of apps from Microsoft. It includes Word, Excel, PowerPoint, … Some of the best-in-class productivity apps with powerful cloud services, device management, and advanced security in one, connected experience.

Omnichannel is a cross-channel content strategy that organizations use to improve their user experience and drive better relationships with their audience across points of contact.

On-premise or on-prem is a software that is installed and ran on the premises of the organization and not a remote server like the cloud.


Power Apps:
Power Apps is a group of apps, services, connectors and data platform that provide a rapid application development environment to build custom apps for your business needs.

Power BI:
BI stands for Business Intelligence and in Microsoft you have Power BI to connect and visualize your data. By using the unified, scalable platform for self-service and enterprise business intelligence (BI) that’s easy to use and helps you gain deeper data insight.

POS is an abbreviation for 'point of sale'.

PIM stands for Product Information Management, which involves the processes in your company that collect, maintain and distribute product data for example descriptions and photos.


QR Code:
QR is short for Quick Response it looks like a little square with white and black blocks. When you scan it, for example with your phone, you go the specific link.


Real-time data:
Real-time data (RTD) is information that is delivered immediately after collection.


Software as a Service, also known as SaaS, is a cloud-based service by Microsoft. With SaaS, you don't have to download software onto your desktop PC or business network to run and update, instead you access an application via an internet browser.

SEO stands for Search Engine Optimization and is the ‘free’ way to have better traffic to your website via Google etc.

Social media:
A group of platforms, like Facebook and LinkedIn, where you can create and share content.

Supply chain management:
The management of the flow of goods and services, from storage of raw materials to point of consumption.


User experience (UX) is a person's emotions and attitudes about using a particular product, system or service UI.


Value chain:
A value chain is a set of activities of a business in order to deliver a valuable product or service for the market.

Virtual reality (VR) is a simulated experience shown by example through a VR headset. It has a lot of fun applications for video games but also can be used in trainings for an educational use.


It’s a mix between ‘web’ and ‘seminar’ and is an event that is held online.